In an era where remote work, hybrid models, and inclusivity are reshaping traditional workplace culture, creating authentic communities remains crucial. Experts in human resources, workplace design, and community engagement shared their insights on how to foster belonging in an increasingly fragmented world.

Community Spaces Need Authenticity and Flexibility

Elie Andersen, Director of Index, a coworking and event space, highlighted the importance of authenticity in designing community spaces that resonate with their members’ values. “Index has evolved from an organic gathering space into a structured entity, but it remains focused on meeting the needs of our people,” she said. Anderson emphasized that modern communities need spaces where relationships grow without the pressure of transactional exchanges. Index expanded by sharing tools and systems rather than imposing a rigid business model, making sure each hub adapts to local needs.

Intentional Interactions Transcend Traditional Office Models

Manuela Montagnana, Chief People Officer at Criteo, provided insights into managing communities within a large organization, particularly given the shift towards hybrid work models. “Community isn’t just about bringing people back to the office; it’s about creating meaningful interactions that justify travel from home,” she explained. This approach focuses on offering intentional points of connection, such as team events, training, and networking opportunities, rather than mandating attendance.

Accountability in Workplace Culture Is Key to Inclusion

Syia Lewis, CEO of BreakIt Media, spoke about the importance of accountability in building inclusive workplace communities. “A DEI statement is useless without accountability,” said Lewis. “Respecting and genuinely understanding employees fosters a true sense of belonging.” Lewis emphasized that companies must live up to their promises on diversity and inclusivity to avoid tokenism and create genuine workplace equity.

Inclusivity Means Listening and Empowering Diverse Voices

According to Andersen, the diversity of voices within a community matters as much as its size. She believes in empowering those voices to shape community spaces, whether it’s a co-working hub or a childcare center. “Our growth is about empowering others to create community spaces that meet their local needs,” she stated. By sharing resources and encouraging democratic decision-making, Index provides a model for others looking to co-create communities where individuals feel heard and valued.

Values-Driven Growth Attracts Like-Minded Communities

Montagnana emphasized that clearly communicating a company’s values is essential to building and maintaining an inclusive culture, which has allowed Criteo to differentiate itself from larger tech companies and recruit top talent. “Being vocal and clear about what we stand for helps us attract those who share our values,” she said. 

Towards a Hospitable Workplace 

Hugh Francis emphasized the importance of authenticity in community building, noting that genuine adherence to values attracts like-minded individuals and fosters a sense of belonging. The future of community-building lies in intentional engagement, accountability, and adaptability. Whether in the office, at a creative hub, or within digital networks, fostering belonging is more than a corporate buzzword—it’s about designing environments where people can thrive, feel empowered, and align with their shared values, the strategies shared in this panel illuminate the path toward creating inclusive spaces for the modern world.