Customer Engagement Strategy Consultation

Service Description: A 1-on-1 consultation where the META Foundation team collaborates with your business to explore how the Hospitality 3.0 Framework can be applied to enhance customer engagement. By leveraging emotional intelligence (EI) and multi-channel touchpoints, the consultation aims to define customer-centric strategies that resonate with local and global communities and the next generation of socially conscious consumers.

Outcome: A customized action plan for integrating EI-driven and community-focused strategies that enhance both customer loyalty and community engagement.

KPIs (ROI-Focused):

• Number of actionable insights provided for improving customer engagement and local impact.

• Increased customer retention based on EI and community-driven strategies.

• Positive impact on local communities, measured through local partnerships and customer satisfaction.

Office Hour: $750 per hour

Cross-Department Implementation of Customer Engagement Strategies

Service Description: This workshop is designed to bring the action plan defined in the Office Hour Consultation into execution across all departments within your organization. Whether it’s HR, Finance, Sales, Operations, or Marketing, we  ensure understanding and alignment of the Hospitality 3.0 Framework. We’ll help your organization apply emotional intelligence and multi-channel customer engagement strategies into daily operations, ensuring every touchpoint with your customers is optimized to deliver value, foster loyalty, and create impact.

Outcome: Cross-Department alignment for integrating community-focused, emotionally intelligent engagement strategies into your customer journey across all touchpoints.

KPIs (ROI-Focused):

• Increased operational efficiency through cross-departmental alignment of customer engagement strategies.

• Improvement in overall customer satisfaction due to cohesive, multi-department customer touchpoints.

• Revenue growth and cost savings as a result of streamlined processes and emotionally intelligent strategies across all departments.

Workshop: $5,500 - $9,500 (Full Day / Half Day)

Custom Hospitality Framework Development

Service Description: After defining the action plan and aligning all departments through the collaborative workshop, the next step is to build a custom-made Hospitality 3.0 framework tailored to your organization. In the META Lab, we work closely with your team to design, test, and implement engagement strategies that integrate seamlessly into your business operations across all departments. The framework will be customized to address the unique needs of your customers while leveraging insights from local communities and global trends to resonate with next-generation consumers.

Outcome: A fully developed, scalable Hospitality 3.0 framework that enhances customer engagement, operational efficiency, and community impact for your brand, product and industry.

KPIs (ROI-Focused):

• Increase in new audience attraction by integrating emotional intelligence and community-building strategies (measured by the growth in new customer segments).

• Growth in community engagement through local initiatives, partnerships, and events (measured by increased community participation and feedback).

• Enhanced brand visibility and positive brand perception through community-driven initiatives, leading to audience expansion and new customer engagement.

META Lab: $10,000 per month (3 months minimum)

Hospitality 3.0 Framework for Community and Customer Engagement

Service Description: Building on the insights and strategies developed in the previous phases, this custom report is the culmination of our collaboration. After defining the action plan, aligning departments, and developing a tailored framework in the META Lab, we deliver a comprehensive written report. This report integrates insights from the Hospitality 3.0 Framework, community-focused strategies, and engagement techniques designed to resonate with next-generation consumers. To ensure rigor and relevance, we collaborate with leading research and academic institutions, incorporating the latest industry data and global trends into your custom report.

Outcome: A final strategic document that outlines a fully developed, scalable Hospitality 3.0 framework with detailed recommendations for execution, ensuring alignment across all departments and long-term community impact.

KPIs (ROI-Focused):

• Improvement in customer retention and engagement through the execution of the customized framework.

• Increase in community engagement metrics, measured through partnerships and local collaborations outlined in the report.

• Attraction of new customer segments, leveraging the report’s insights on next-gen consumer behaviors and preferences (tracked through customer acquisition growth post-implementation).

• Higher brand equity and positive perception measured through customer and community feedback, directly linked to the strategies recommended in the report.

This report serves as a complete, actionable guide for your organization, incorporating cross-departmental alignment, community-building strategies, and academic-backed insights to future-proof your customer engagement and operational success.

Custom Report: $12,000 per report

Purpose-Driven Collaboration

Service Description: After successfully developing and implementing your Hospitality 3.0 framework, we take the next step by partnering with one of our global community collaborators to execute a project aligned with the United Nations Sustainable Development Goals (UN SDGs). This project is designed to create measurable community impact, contributing directly to your organization’s commitment to sustainability and social responsibility. By engaging in a purpose-driven project with one of our partner communities, your company will help drive meaningful progress toward goals such as Climate Action (SDG 13), Reduced Inequality (SDG 10), and Sustainable Cities and Communities (SDG 11).

Outcome: A collaborative project that addresses key UN SDG goals, demonstrating your organization’s dedication to sustainability and community impact while enhancing your brand's global reputation.

KPIs (ROI-Focused):

• Achievement of SDG-aligned milestones, tracked through community-based metrics and direct contributions to specific UN SDG targets (e.g., improved infrastructure, reduced inequality).

• Increased brand equity and enhanced reputation for driving social impact, measured through stakeholder feedback and media recognition.

• Contribution to the company’s UN SDG reporting, including metrics on environmental sustainability, social impact, and community development.

• Stronger community partnerships, leading to long-term benefits such as increased customer loyalty and engagement with younger, socially-conscious consumers.

By working with the META Foundation and local communities, your brand will not only contribute to the UN SDGs but also embed purpose and sustainability at the heart of your business, aligning with global priorities and the expectations of future consumers.

UN SDG Project: $50,000 - $100,000 per project

From Concept to a new Cultural Destination

Service Description: This comprehensive service guides businesses through the full cycle of venture development, from research and concept creation to brand development, business model design, and operational execution. The META Foundation collaborates with your team to create a sustainable, next-gen consumer-oriented venture that integrates loyalty programs, membership clubs, and deep community engagement. By working with the META Foundation, your new venture will ensure a meaningful local community impact, resonate with next-generation consumers, and be built for long-term sustainability and project longevity.

Outcome: A fully developed venture that encompasses brand identity, business model, operations, and customer loyalty programs while driving sustainable practices and local community involvement.

KPIs (ROI-Focused):

• Successful launch of the new venture, from brand development to full operational readiness.

• Increased community engagement and positive impact, measured through local partnerships and community-driven initiatives.

• Customer acquisition and retention growth, particularly among next-gen consumers, driven by loyalty programs and membership clubs.

• Long-term venture sustainability, with measurable reductions in environmental impact and enhanced social responsibility initiatives.

• Revenue growth and market share expansion, directly attributed to a robust, next-gen business model and operations.

Venture Development: Fee Structure upon request